The 21st century workplace

The 21st century workplace is here.  It's technology driven.  It's global and multicultural.  It challenges old success and leadership paradigms that advocate for one winner and many losers. It requires excelling in three specific areas:  Innovation, Cultural Competency and Collaboration.

Being innovative can be as easy as finding the fastest way to complete a routine task to solving an intricate problem that has pestered employees for years.  The key element for anything to be considered innovative is the perception that it is different from what has been used or tried in the past.  In other words, the newness combined with the effectiveness of the idea is what makes it innovative.  Think the iPhone.

Being culturally competent can take several meanings.  The most popular description is the ability to interact and work effectively across cultures.  Then the question becomes: what is a culture?  Simply put, culture refers to the set of norms, values, beliefs and traditions followed by a group of people.  In this context, culture generally describes different ethnic communities (e.g. Latinos, Asians).  However, culture can also refer to other types of groupings:  small businesses, large corporations, start ups, government agencies, etc.  These organizations have a distinct set of values and ways of conducting business and making decisions that differentiate them from each other.

Being collaborative is a phrase that is thrown around a lot.  Collaboration is not easy.  It requires trust among team members and the willingness to support one another.  The traditional way of working and leading has been the total opposite.  So, this is the one trait that requires significant individual effort to start and group follow through for it to happen.

Some questions to ponder:

• Does my current professional experience show signs of these traits? How? What concrete examples can I offer a prospective employer?
• Which of the three is my dominant trait? Which would I like it to be?
• Whom do I know (personally or through the media) that embodies these traits?

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New year resolutions that stick

Not to burst your bubble but statistics do not lie:  the likelihood you will not accomplish your New Year resolutions are very high.  So, why do we go through the yearly ritual of listing what we want to do, share it with others and then do not follow through?

Because of two reasons: 1) we are creatures of habit; and 2) we overestimate our ability to change. 

Yes, we love to do what is familiar to us.  It makes us feel comfortable and in control.  So, if for the past several years we've been eating a whole bagel with cream cheese with a large coffee with 3 packets of sugar every morning and our resolution is to lose weight, it is going to be tough. Notice that I said tough not impossible.  This is where our belief that we can conquer and squash this eating habit kicks in.  We cannot accept that a bagel and cream cheese have such an influence over us.  We prefer to think that our will power can transform our eating habits just because we say so.

How can we increase the chance that we will accomplish our resolutions?  Let me offer a few suggestions.

• Become aware that what you are looking to achieve means changing your mindset and  lifestyle.  It is the same for those who are looking to lose weight, find a job, start a relationship. 
• Focus on one resolution at a time.  The greatest mistake most make is to write a list of many resolutions (i.e. swim with dolphins, do the Inca trail, save $500 a month, run the marathon) that are complex, require resources and focus, and at times, compete with each other.  How are you going to spend time swimming with dolphins, and do the Inca trail when you also want to save money?
• Enlist the help of others.  Find a friend, colleague that has similar goals so you can support each other.
• Visualize the outcome.  This is a popular method used by professional athletes and other high achieving performers.  Before you start, close your eyes and see yourself where you want to be.  See yourself 30 lbs thinner, or crossing the finish line of the marathon, or receiving confirmation of a job offer.  Spend time observing how this 'new' person is behaving, her posture, what she did the day before.  The idea is to backtrack from the day when the goal happens to where you are now and figure out the steps that got you there.

The most important piece of advice I can give you is to have fun during the journey.  Help yourself accomplish your goal one day at a time and you will get there!

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NSHMBA Boston Gala: Embracing change, leveraging technology

On December 8, 2011, the Copley Marriott was buzzing with excitement for the National Society of Hispanic MBAs (NSHMBA) Boston’s 9th Signature Gala. Every year the NSHMBA Boston hosts an event that celebrates the accomplishments of the chapter, its corporate partners, and members who are committed to accelerate the Latino initiative in education and career advancement. The result is always on target: people leave excited, inspired and filled with renewed energy to become a change agent in the Latino community and this year was no exception.

Boston Chapter President, Karina Arnaez’s opening remarks centered on one word: familia. Karina described NSHMBA as an organization that upholds the values of being a family unit. She said, "NSHMBA means different things to everyone, it depends where they are in their career progression.  The one constant is that we are a family and are here to support you and your career advancement." Mistress of Ceremony, Elisa Jaramillo, of Pegasystems, introduced keynote speaker Carlos Domínguez, Senior Vice President from Cisco Systems.

Domínguez presentation evoked humor, wonder and the realization that part of our success is directly correlated with embracing technology. He emphasized creativity as the number one desired skill in today’s work place.  He gave example after example of how pervasive technology has become in everyday living, from online dating to social media. His message was simple:  Folks who cannot embrace technology cannot lead.

Yvonne Martin, Carlos Domínguez, Armando Llorente and Karian Arnaez

Other highlights from the gala include awards given to several organizations and individuals for their advocacy and commitment to advancing Latino leadership through education:

• Corporate Award: Ocean Spray
• Non-Profit Award: Orale con Veronica
• Educational Institution Award: HULT International Business School
• Volunteer of the Year Award: Robert Aguirre (2010 NSHMBA Scholar at Harvard Business School)
• Champion Award: Brenda Ruiz, EMC
• Member of the Year Award: : Manuel Zapata (2010 NSHMBA Scholar at Boston University)
• Hayden Estrada Inspirational Leader Award: Armando Llorente

Before the evening came to a close attendees danced the night away with DJ Franklin Rosario.  Several looked at one another with delight and commented on the evening’s highlights. Among them was Armando Llorente, Vice President from Clark & Lavey Benefit Solutions, Inc. who said, “This year’s gala was a fabulous success, the group outdid itself!”
Evelyn Barahona contributed to this article.

Life lessons from Russell Simmons

Russell Simmons.  The name says it all. Social entrepreneur. Human rights activist. Best selling author. Mogul. His list of accomplishments and influence is so long, that at recent event hosted by Color Magazine in Boston, where Simmons was recognized, the Mistress of Ceremonies took a few extra breaths just to keep reading the introduction.

Simmons, a bit embarrassed and impatient to get on with business, smiled and humbly accepted the award. His speech was short, since he had previously had a conversation with Harvard Professor Charles Ogletree. 

Photo credit:  Color Magazine

During his talk with Dr. Ogletree, Simmons mostly explained the philosophy behind his book, "Superrich:  Inside and Out" came about.  But he emphasized the same key points:  get to know yourself, reach out to others and together improve your community.

To read an extensive interview with Russell Simmons, please click here.

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Latino leadership 2.0

Latino Leadership 2.0

There was lots of dancing and hugging--and occasionally--crying.  Other times there were discussions about the environment, art, life, and work, sprinkled with jokes and anecdotes about our Latino roots.  A support group? No. It was Juana Bordas' Latino Leadership retreat in the Colorado mountains.

I had the privilege to join eighteen mid career professionals from across the U.S. in early November and attend the eleventh annual  Latino Leadership Development Program (LLDP) created by Juana Bordas, author, social entrepreneur and the founder of Mestiza Leadership International. Each day started with some kind of awakening--physical or intellectual.  We stretched our limbs to the tune of an inspirational song while we also learned to engage each other. "Latinos are kinesthetic learners," Juana said while leading the morning stretch. "We learn by doing."

Photo credit:  Liz Treviño

The program combined assessment tools generally used in leadership programs--Myers-Briggs Type Indicator, FIRO-B Test, 360  Feedback and the Change Style Indicator--with sessions and group dynamics about leadership styles, decision making and  teamwork. The icing on the cake was the opportunity to openly discuss how our heritage and being Latino influence how we are as leaders.  During one session titled Latino Assets, the group reviewed a list of "dichos" or sayings in Spanish and discussed how these translate into cultural values that can then be applied to the workplace.  For instance, the saying "donde come uno comen dos" (loosely translated to "do more with less" or "there is always room for one more") speaks about the value of sharing which can be translated into inclusion at work.

Having studied and participated in many leadership programs, I was struck by how the retreat meticulously interwove the results from assessment tools, group exercises, sessions and personal anecdotes into one customized version of leadership. As days unfolded, the group started to craft a new and improved version of themselves as Latino leaders.  A version that includes community building, work and life balance, self care and honoring our Latino culture.

Juana explained the vision behind the program, "The LLDP integrates cultural assets with mainstream leadership practices and asserts that high potential Latinos have a competitive edge since they add value through their multicultural backgrounds. This is particularly important because of America's expanding diversity."

Genesse Park, Denver, CO. Site for one of the group exercises.

Photo credit:  Anna Giraldo-Kerr

Alicia Avila, Business Liaison at Denver International Airport, said of her experience,“ Managing and leading in today’s world of work demands that we stay innovative, current, and inspired. This Leadership training program is one that every Latino interested in leadership wisdom should take and then impart to every Latino colleague!"

And as if that was not enough, each participant had the opportunity to have an individual session with a professional coach.  A team of coaches descended on the third day and meet privately with each person to devise a personal and professional action plan.

The end result:  Re-energized and refocused professionals ready to make a greater contribution in the workplace and community while leveraging their Latino roots.  All while having gained a group of colleagues and friends for life.  Who knew Latino leadership programs could be so uplifting, empowering and-- most importantly--fun?

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Career lessons from the Occupy protests

Whether you are in favor or against the Occupy Wall Street protests, and its subsequent spin offs, one thing is clear to me as a career coach:  Those involved in organizing protests have two types of skills that have allowed the movement to endure and grow.   One is communication skills.  The other is teamwork.

Communication skills allow parties to interact, to send and to receive messages effectively. Occupiers--as they are referred to--have maximized the power of technology to disseminate their message, recruit volunteers and keep the media informed.  This skill also comes in handy when discussing issues with opponents or those eager to learn. Being able to describe their concerns in a clear, concise and engaging manner has helped them gain status as an emerging influencing voice for the American people.

Team work skills are mainly about working effectively with others towards a common goal. Occupiers provide a vivid example of some of the most common tasks handled by teams: Delegating duties, negotiating outcomes, and organizing resources.  The media reports that occupiers have been dutiful at operationalizing the different support systems they need to focus on their protests.  For instance, they have a current list of supplies on hand and have rotation schedules for cooking, cleaning and inventory management.

How do these apply to you and your career?

I am not asking you to join the occupiers.  That is a very personal decision.  What I would like to suggest is for you to reflect on your level of comfort and dexterity. In other words, how are your communications and team work skills?  You might say that you did enough of that already in college.  And I would say back that practice makes perfect.  Do you think that any major sports super star says "I am great already.  I am the best golfer, soccer player, swimmer, etc.  I don't need to practice?" Never!  The key from getting from good to excellent is to keep at it.

One last thing about excelling as a communicator and team player:  It applies to everyone and to every type of career.  These two skills are just as important to the college student studying biology, to the young graduate looking for work in psychology, or to the seasoned professional making deals in international finance.

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