Friday, February 10, 2012

The ABC's of apologizing

Have you ever put your foot in your mouth--metaphorically speaking--and then try to fix it only to end up with both feet in? That's what happens when one tries to apologize by attempting to justify our actions or deflecting responsibility by placing it somewhere.  An effective apology requires swift and careful thought.

Act quickly.  Do not wait too long to take the first step.  If you are not sure what to say, consult with a trusted mentor, professor or colleague.  Pick someone who can provide a neutral perspective.

Be brief. Get to the point.  "I apologize for X." Or "I would like to apologize for X. My comment/behavior was inappropriate." Period. That is it.  Refrain from explaining why you did it.  This will only take away from the apology.

Cover all your bases.  In order words, have some kind of damage control in place.  Your faux pas is bound to tick people off and some may choose to hold it against you for a long time.  Check in with friends, acquaintances and colleague to gauge who is on your corner.

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