The ABC's of apologizing

Have you ever put your foot in your mouth--metaphorically speaking--and then try to fix it only to end up with both feet in? That's what happens when one tries to apologize by attempting to justify our actions or deflecting responsibility by placing it somewhere.  An effective apology requires swift and careful thought.

Act quickly.  Do not wait too long to take the first step.  If you are not sure what to say, consult with a trusted mentor, professor or colleague.  Pick someone who can provide a neutral perspective.

Be brief. Get to the point.  "I apologize for X." Or "I would like to apologize for X. My comment/behavior was inappropriate." Period. That is it.  Refrain from explaining why you did it.  This will only take away from the apology.

Cover all your bases.  In order words, have some kind of damage control in place.  Your faux pas is bound to tick people off and some may choose to hold it against you for a long time.  Check in with friends, acquaintances and colleague to gauge who is on your corner.

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NSHMBA Boston Gala: Embracing change, leveraging technology

On December 8, 2011, the Copley Marriott was buzzing with excitement for the National Society of Hispanic MBAs (NSHMBA) Boston’s 9th Signature Gala. Every year the NSHMBA Boston hosts an event that celebrates the accomplishments of the chapter, its corporate partners, and members who are committed to accelerate the Latino initiative in education and career advancement. The result is always on target: people leave excited, inspired and filled with renewed energy to become a change agent in the Latino community and this year was no exception.

Boston Chapter President, Karina Arnaez’s opening remarks centered on one word: familia. Karina described NSHMBA as an organization that upholds the values of being a family unit. She said, "NSHMBA means different things to everyone, it depends where they are in their career progression.  The one constant is that we are a family and are here to support you and your career advancement." Mistress of Ceremony, Elisa Jaramillo, of Pegasystems, introduced keynote speaker Carlos Domínguez, Senior Vice President from Cisco Systems.

Domínguez presentation evoked humor, wonder and the realization that part of our success is directly correlated with embracing technology. He emphasized creativity as the number one desired skill in today’s work place.  He gave example after example of how pervasive technology has become in everyday living, from online dating to social media. His message was simple:  Folks who cannot embrace technology cannot lead.

Yvonne Martin, Carlos Domínguez, Armando Llorente and Karian Arnaez

Other highlights from the gala include awards given to several organizations and individuals for their advocacy and commitment to advancing Latino leadership through education:

• Corporate Award: Ocean Spray
• Non-Profit Award: Orale con Veronica
• Educational Institution Award: HULT International Business School
• Volunteer of the Year Award: Robert Aguirre (2010 NSHMBA Scholar at Harvard Business School)
• Champion Award: Brenda Ruiz, EMC
• Member of the Year Award: : Manuel Zapata (2010 NSHMBA Scholar at Boston University)
• Hayden Estrada Inspirational Leader Award: Armando Llorente

Before the evening came to a close attendees danced the night away with DJ Franklin Rosario.  Several looked at one another with delight and commented on the evening’s highlights. Among them was Armando Llorente, Vice President from Clark & Lavey Benefit Solutions, Inc. who said, “This year’s gala was a fabulous success, the group outdid itself!”
Evelyn Barahona contributed to this article.

Latino Leadership 2.0

There was lots of dancing and hugging--and occasionally--crying.  Other times there were discussions about the environment, art, life, and work, sprinkled with jokes and anecdotes about our Latino roots.  A support group? No. It was Juana Bordas' Latino Leadership retreat in the Colorado mountains.

I had the privilege to join eighteen mid career professionals from across the U.S. in early November and attend the eleventh annual  Latino Leadership Development Program (LLDP) created by Juana Bordas, author, social entrepreneur and the founder of Mestiza Leadership International. Each day started with some kind of awakening--physical or intellectual.  We stretched our limbs to the tune of an inspirational song while we also learned to engage each other. "Latinos are kinesthetic learners," Juana said while leading the morning stretch. "We learn by doing."

Photo credit:  Liz Treviño

The program combined assessment tools generally used in leadership programs--Myers-Briggs Type Indicator, FIRO-B Test, 360  Feedback and the Change Style Indicator--with sessions and group dynamics about leadership styles, decision making and  teamwork. The icing on the cake was the opportunity to openly discuss how our heritage and being Latino influence how we are as leaders.  During one session titled Latino Assets, the group reviewed a list of "dichos" or sayings in Spanish and discussed how these translate into cultural values that can then be applied to the workplace.  For instance, the saying "donde come uno comen dos" (loosely translated to "do more with less" or "there is always room for one more") speaks about the value of sharing which can be translated into inclusion at work.

Having studied and participated in many leadership programs, I was struck by how the retreat meticulously interwove the results from assessment tools, group exercises, sessions and personal anecdotes into one customized version of leadership. As days unfolded, the group started to craft a new and improved version of themselves as Latino leaders.  A version that includes community building, work and life balance, self care and honoring our Latino culture.

Juana explained the vision behind the program, "The LLDP integrates cultural assets with mainstream leadership practices and asserts that high potential Latinos have a competitive edge since they add value through their multicultural backgrounds. This is particularly important because of America's expanding diversity."

Genesse Park, Denver, CO. Site for one of the group exercises.

Photo credit:  Anna Giraldo-Kerr

Alicia Avila, Business Liaison at Denver International Airport, said of her experience,“ Managing and leading in today’s world of work demands that we stay innovative, current, and inspired. This Leadership training program is one that every Latino interested in leadership wisdom should take and then impart to every Latino colleague!"

And as if that was not enough, each participant had the opportunity to have an individual session with a professional coach.  A team of coaches descended on the third day and meet privately with each person to devise a personal and professional action plan.

The end result:  Re-energized and refocused professionals ready to make a greater contribution in the workplace and community while leveraging their Latino roots.  All while having gained a group of colleagues and friends for life.  Who knew Latino leadership programs could be so uplifting, empowering and-- most importantly--fun?

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The language of success

Career lessons from the Occupy protests

Whether you are in favor or against the Occupy Wall Street protests, and its subsequent spin offs, one thing is clear to me as a career coach:  Those involved in organizing protests have two types of skills that have allowed the movement to endure and grow.   One is communication skills.  The other is teamwork.

Communication skills allow parties to interact, to send and to receive messages effectively. Occupiers--as they are referred to--have maximized the power of technology to disseminate their message, recruit volunteers and keep the media informed.  This skill also comes in handy when discussing issues with opponents or those eager to learn. Being able to describe their concerns in a clear, concise and engaging manner has helped them gain status as an emerging influencing voice for the American people.

Team work skills are mainly about working effectively with others towards a common goal. Occupiers provide a vivid example of some of the most common tasks handled by teams: Delegating duties, negotiating outcomes, and organizing resources.  The media reports that occupiers have been dutiful at operationalizing the different support systems they need to focus on their protests.  For instance, they have a current list of supplies on hand and have rotation schedules for cooking, cleaning and inventory management.

How do these apply to you and your career?

I am not asking you to join the occupiers.  That is a very personal decision.  What I would like to suggest is for you to reflect on your level of comfort and dexterity. In other words, how are your communications and team work skills?  You might say that you did enough of that already in college.  And I would say back that practice makes perfect.  Do you think that any major sports super star says "I am great already.  I am the best golfer, soccer player, swimmer, etc.  I don't need to practice?" Never!  The key from getting from good to excellent is to keep at it.

One last thing about excelling as a communicator and team player:  It applies to everyone and to every type of career.  These two skills are just as important to the college student studying biology, to the young graduate looking for work in psychology, or to the seasoned professional making deals in international finance.

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Latina empowerment and development (LEAD) conference at Harvard College

The fourth annual LEAD Conference unfolded without a hitch.  Neither the cold nor the icy conditions stopped participants from attending this past Saturday morning.  They came from as far as California and New York to get inspiration from successful Latinas, to learn outside the classroom, and to network with others who want to make a difference. 

LEAD 2011 committee.  Photo credit:  Vanessa Monterosa

The conference was organized by Latinas Unidas at Harvard College, a student group founded in 1991.    True to the acronym that defines their name, the committee worked with a graduate student advisor—a first for the group—to be strategic about the organization and implementation of the conference.  “My experience with these wonderful young ladies has been nothing but rewarding:  They are bright, intelligent, dependable, and proactive,” said Vanessa Monterosa, the graduate student advisor who is currently pursuing a degree in Technology in Education at Harvard Graduate School of Education.

Throughout the day, attendees enjoyed panel discussions and workshops ranging from resume, cover letter and interviewing tips to conversations about improving the number of Latinos attending and graduating from college.  Marcela Garcia, the editor from El Planeta newspaper, keynoted the event.

Two themes captured the essence of the 2011 LEAD Conference:

Perseverance.  In one form or another, panelists and workshop facilitators stressed the importance of being focused and staying the course.  “When you see an opportunity, grab it and stick with it,” advised Yvonne Garcia, Director of Segment Marketing at Liberty Mutual and National Vice President of ALPFA (Association of Latino Professionals in Finance and Accounting).

Pay it forward.  During the session Inspiring Tomorrow’s Leaders, Dr. Paz Olivérez, Founder and Director of Futuros, a California-based organization that promotes and improves college access for low income and immigrant students, reminded the audience of the responsibility of giving back.  “Having a college education is a privilege that not everyone has,” she added.  “And with privilege comes the responsibility to support the efforts of those who want to attend college but face obstacles.”

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Flip the script

Have you tried writing down your goals this year?